Terms of Service

By registering for, accessing, or using the Ryve Africa Property Management System (“Ryve”, “the Service”), you (“Operator”) agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy, which is incorporated herein by reference.

These Terms constitute a legally binding agreement between you and RJCSQUARED INVESTMENTS PTY LTD (“RJCSQUARED”, “we”, “us”, “our”), a company registered in South Africa and the owner of the Ryve Africa platform.

If you are accepting these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree to these Terms, do not use the Service.

Ryve Africa is a cloud-based property management system designed for South African lodges, guesthouses, and short-stay accommodations. The Service includes:

• Booking and guest management: Create and track guest bookings, manage check-in and check-out, maintain guest profiles
• Smart lock access control: Integration with TTLock smart lock hardware to generate, deliver, and manage time-limited access codes for guests and staff
• Guest notifications: Automated WhatsApp check-in messages with access codes
• Security monitoring: Real-time lock event logging, anomaly detection, and alerts
• Staff management: Role-based access for property staff
• Reporting and dashboard: Occupancy, revenue, and activity overview

We reserve the right to modify, suspend, or discontinue features of the Service at any time. Where a material change affects existing functionality, we will provide reasonable notice.

3.1 Account Registration

To use Ryve Africa, you must register an account with a valid email address and accurate business information. You are responsible for maintaining the accuracy of your account details.

3.2 Security

You are responsible for maintaining the confidentiality of your login credentials. You must not share your password or account access with unauthorised parties. You agree to notify us immediately at info@ryveafrica.co.za if you suspect unauthorised access to your account. We are not liable for any loss arising from unauthorised access where that access resulted from your failure to keep credentials secure.

3.3 Staff Accounts

You may invite staff members to access the platform under your account. You are responsible for all actions taken by staff under your account and for ensuring that staff access is revoked promptly when employment or contractor relationships end.

3.4 Accurate Data

You are responsible for ensuring that guest data entered into Ryve Africa is accurate and that you have the lawful basis to collect and process it, including compliance with POPIA. We act as an operator of that data on your behalf.

4.1 Pricing Plans

Ryve Africa offers the following subscription plans:

Pricing is exclusive of VAT where applicable. The applicable plan and pricing will be confirmed at the time of subscription.

4.2 Billing

Subscriptions are billed monthly in advance. Invoices are issued on the first business day of each billing cycle. Payment terms are 7 days from invoice date. We reserve the right to suspend access to the Service where an account is in arrears.

4.3 Price Changes

We will provide at least 30 days' written notice before increasing subscription prices. Continued use of the Service after the effective date of a price change constitutes acceptance of the new pricing.

4.4 Cancellation

You may cancel your subscription at any time by providing 30 days' written notice to info@ryveafrica.co.za. Cancellation takes effect at the end of the then-current billing period. You will retain access to the Service until the end of the paid period. We do not provide refunds for unused portions of a billing period.

5.1 Your Data

All data you enter into Ryve Africa — including property details, guest records, booking history, and access logs — belongs to you (the Operator). We do not claim ownership of your data.

5.2 Our Role

We act as an information operator under POPIA, processing your data on your behalf to deliver the Service. We do not sell, rent, or share your data with third parties for their own commercial purposes.

5.3 Data Export

You may request an export of your data at any time by contacting info@ryveafrica.co.za. We will provide your data in a machine-readable format within 14 business days.

5.4 Data on Termination

Following termination of your subscription, we will retain your data for 30 days to allow for recovery if the termination was unintended. After 30 days, your data will be permanently deleted in accordance with our Privacy Policy. Guest records may be retained for longer where required by law.

5.5 Our Content

The Ryve Africa software, interface, trademarks, and documentation remain the exclusive property of RJCSQUARED INVESTMENTS PTY LTD. These Terms do not grant you any rights to our intellectual property beyond the limited right to use the Service as described herein.

You agree to use Ryve Africa only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to process personal information without a lawful basis under POPIA or any applicable law
• Use the Service to store or transmit unlawful, defamatory, abusive, or fraudulent content
• Attempt to gain unauthorised access to any part of the Service, its infrastructure, or other Operators' accounts
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Resell, sublicense, or otherwise commercially exploit the Service without our written consent
• Use automated means (scripts, bots, scrapers) to access the Service other than through our documented API
• Upload or transmit malware, viruses, or any other malicious code

We reserve the right to suspend or terminate accounts that violate these provisions without notice.

We aim to provide reliable and continuous access to Ryve Africa and take commercially reasonable steps to maintain service availability. However:

• We do not guarantee any specific uptime percentage at this stage of the product
• We may perform scheduled maintenance, which we will endeavour to schedule during low-traffic hours and communicate in advance where possible
• Unplanned outages may occur due to infrastructure failures, third-party service disruptions, or events outside our control

We are not liable for any loss arising from service unavailability, whether planned or unplanned. We will publish known incidents and maintenance notices via email or in-app notifications.

A formal Service Level Agreement (SLA) is planned as the platform matures and will be offered as part of a premium tier.

8.1 Disclaimer of Warranties

The Service is provided “as is” and “as available”. To the maximum extent permitted by South African law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

8.2 Cap on Liability

To the maximum extent permitted by applicable law, our total liability to you for any claim arising out of or relating to these Terms or the Service — whether in contract, delict, or otherwise — will not exceed the total subscription fees paid by you in the three months immediately preceding the claim.

8.3 Exclusion of Consequential Loss

We will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of data, or loss of business, even if we have been advised of the possibility of such damages.

8.4 Physical Security

Ryve Africa provides access code management and audit tools. We are not responsible for the physical security of your property, the behaviour of guests or staff, or any loss arising from misuse of access codes once delivered. You remain responsible for physical access control measures at your property.

8.5 TTLock Hardware

We are not the manufacturer or distributor of TTLock smart lock hardware. We are not liable for hardware malfunctions, failure of locks to operate, or security vulnerabilities in TTLock devices or their firmware.

9.1 Termination by You

You may terminate your account at any time by providing 30 days' written notice in accordance with Section 4.4.

9.2 Termination by Us

We may suspend or terminate your access to the Service immediately and without notice if:

• You materially breach these Terms and fail to remedy the breach within 7 days of written notice
• You use the Service in a way that causes harm to us, other Operators, or third parties
• You fail to pay amounts due and the account remains in arrears for more than 30 days
• We are required to do so by law or order of a competent authority

We may also terminate or discontinue the Service entirely by providing 60 days' written notice to all active Operators.

9.3 Effect of Termination

On termination, your right to access the Service ceases immediately. We will retain your data for 30 days post-termination as described in Section 5.4. Outstanding invoices remain due and payable notwithstanding termination.

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the South African courts.

The parties agree to attempt to resolve any dispute by good-faith negotiation before initiating formal proceedings. Where disputes cannot be resolved by negotiation within 30 days, either party may refer the matter to a South African court of competent jurisdiction.

The Consumer Protection Act 68 of 2008 and POPIA apply to these Terms to the extent required by law.

For questions about these Terms or the Service: